Who we are
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Who we share your data with
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How long we retain your data
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What rights you have over your data
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Where we send your data
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THE USER UNDERSTANDS AND UNCONDITIONALLY ACKNOWLEDGES THAT EVEN THOUGH THE USER MAY BE ALLOWED TO EXECUTE TRANSACTIONS ON THE PLATFORM OF RAZORPAY, THE FUNDS SHALL NOT BE SETTLED TO THE ACCOUNT OF SUCH USER PENDING COMPLETION OF KYC OBLIGATIONS ON THE PART OF THE USER IN ACCORDANCE WITH THE RBI’S KYC GUIDELINES (DEFINED BELOW). FURTHER, UPON NON-COMPLETION OF KYC OBLIGATIONS ON THE PART OF THE USER, AS MENTIONED ABOVE, TO THE SATISFACTION OF RAZORPAY, WE RESERVE THE RIGHT TO NOT RELEASE THE SETTLEMENT AMOUNTS TO THE USER AND MAY EVENTUALLY REVERSE THE FUNDS TO THE ACCOUNT FROM WHERE SUCH PAYMENT ORIGINATED.
Terms & Conditions CCAvenue®
At Beauty Brats, our online products shipment and delivery services make sure that your product get delivered to your doorstep in time. Our handling time for personalized items are 1-3 business days. However, during festive seasons it may vary up to 5 days. Once you order a product from our site, we will email you tracking details so that you know precisely about the arrival date of your order.
Our estimated shipping, as well as delivery dates, are based on the availability of items along with the shipping options you choose. Relying on the shipping provider you pick, shipping dates estimates can appear on the shipping page. We send all packages through reputed couriers. There are no hidden costs or extra taxes. The prices mentioned on the site are the final price including taxes.
Return and Exchange Policy? How does it work?
Beauty Brats returns and exchange policy gives you an option to return or exchange items purchased on Beauty Brats for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
2. Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Beauty Brats credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Beauty Brats for same or different sizes of same style or for any other item of the same or different value from Beauty Brats within the specified exchange period subject to your address being serviceable for an exchange.
The following EXCEPTIONS and RULES apply to this Policy:
1. Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
2. Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
3. Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
4. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
5. Under Exchange Policy,
a) If you choose to exchange the item purchased by you on Beauty Brats within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
b) If you choose to exchange item purchased by you on Beauty Brats for any other item of the same or different value from Beauty Brats. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Beauty Brats as the case may be, for an exchange.
d) Applicable refund for exchange will be trigger post successful pick of original item from you.
6) Exchanges are only allowed for pincodes which are serviceable for an exchange.
7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.
8) Non- returnable products/categories cannot be exchanged.
10) Beauty Brats shall reserve the right to restrict exchange of the items purchased on Beauty Brats if customer in any way breaches or misuse this policy, as determined in Beauty Brats sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
11) Beauty Brats will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Beauty Brats would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
Beauty Brats Cancellation Policy?
You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made
I just cancelled my order. When will I receive my refund?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.